We have a straightforward onboarding process:
If you genuinely want your business to succeed, you invest yourself fully. Your investment is your commitment. Doing things halfway will never pay off. You can't work on several things simultaneously and expect excellent results. When working with us, make sure you are 100% with us. We are flexible in aligning our sessions with your schedule.
At the beginning of our engagement, we create a project plan with roles, responsibilities, tasks, progress status, and due dates. This plan will always be accessible to all involved parties and updated by us regularly.
It is important to us to be transparent with you. It helps us to have open communication based on trust and respect.
Yes. We highly recommend involving your team from the very first beginning. Your team can provide valuable input on how things are getting done and will be impacted by future change.
Yes. We are happy to find the package that fits your needs best.
Operations Consultants focus on three main areas:
In operations consulting, systems and data are analyzed to help inform decisions and answer tough questions. The goal is to make critical decisions based on reliable data rather than on a gut feeling.
Operations Consultants provide an objective outside perspective on your business at a pivotal point in time. They primarily focus extensively on the strategy of your business’s operations and less on the day-to-day.
Operations Management is much more about managing the day-to-day, plus the execution of the systems you already have in place, rather than the strategy behind them.
Having an operational plan is essential for running a business. It is your "How to" book for your company.
When bringing team members on board, the operational plan will reduce failure and training time. It ensures things will be done your way. Without a plan, how do you keep up with daily tasks?
The best way to start is to write down all processes required to run your business. If you have an onboarding procedure for new clients, write the What, When, Where, and Who for each step. This can be documented in a spreadsheet or any other format you prefer. Keep it updated regularly, and make sure your team follows the process.
"Bah! This seems like such a waste of time, and I don't think we need to document processes."
At face value, yes, processes are boring. They aren't sexy or fun to create. And it might seem like a lot of work to document processes and get them all laid out into a Standard Operating Procedures (SOP) guide.
But let's take a look at why processes matter...
Without them, you have to rely on what's in your brain to get things done. You know the tools. You know the steps. You know what needs to be done and how to do it. This means you always have to be involved for things to get done... yikes!
Even with a team in place, without processes, your team may not be doing things your way.' I hear this as a common complaint from business owners:
"I've hired someone, but they keep messing it up, so I may as well just do it myself."
To which I would say:
"That is only true so long as the process - the way to do it - lives in your head."
In other words, get the 'HOW TO' out of your head and into a documented process that someone else can follow so that they *can* do it right.
Documented processes are the key to freedom. The key to trusting your team. The key to taking a vacation and not having everyone scrambling in your absence. The key to repeating what works again and again..
Have you ever heard the saying: "Revenue is Vanity, Profit is Sanity, and Cash is King " – by Alan Miltz?
Everything in your business finance starts and ends with cash. If you don't have cash, your can't continue your business. Figuring out when cash comes in, when it goes out, and what it goes out for will allow you to proactively manage your finances, and running into cash flow problems will be eliminated.
Understanding and controlling the financial management of your business is one of the most critical skill sets for a business owner. That doesn't mean you have to do everything by yourself.
Nothing is more frustrating than long response times, nonpersonal communication, and uncertain or unclear information.
Here are a few simple questions to check:
Remember that today's customers are very well-informed about products, prices, and competitors.
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